JOB RESPONSIBILITIES
- Responsible for leading and managing the team of Service Technicians and ensuring efficient service delivery and customer satisfaction.
- Creating and cultivating solid customer relationships, understanding their needs and providing personalized service solutions.
- Developing and executing service strategies to enhance customer experience and meet service objectives.
- Keep track of service metrics and analyzing customer reports and concerns to identify areas for improvement and implement corrective actions.
- Hiring, training and mentoring Technicians and fostering a high-performance culture and promoting professional development.
Qualifications:
- Good communication skills
- Possess positive and open attitude with genuine passion for people.
- The position requires interaction across several departments and functions
- With excellent people-management skills.
Email us at: hradmin@klgfoodservice.com.ph